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Customer Care Representatives

(800) 877 6372


Correo electrónico:


Dirección de correo postal:

PO Box 25209
Santa Ana, CA 92799-5209

Qué hacer si sospecha de fraude:

Línea gratuita para reportar fraudes: (800) 378 9984
Online: Submit a Fraud Reporting Form
Mail: P.O. Box 25209 Santa Ana, CA 92799

Llame a nuestra línea gratuita especializada en el reporte de fraudes o envíe un correo electrónico si sospecha de prácticas de facturación injustificadas o ilegales. Puede mantener su anonimato o decidir si quiere incluir su información de contacto. Nuestro Comité contra el Fraude se comunicará con usted si se necesita información adicional.

Notice of Right to Request Confidential Communication

Under California law, you have the right to request that MESVision send confidential or sensitive medical information to you at an alternative address or in an alternative format.

MESVision will implement restrictions concerning confidential communications upon your request, subject to reasonable conditions based on payment arrangements and specific information provided about the alternative address or method of contact.

Communications subject to this request may include any of the following written, verbal or electronic communications related to your receipt of services:

  • bills and attempts to collect payment
  • notices of adverse benefits determinations
  • explanation of benefits notices
  • requests for additional information concerning a claim,
  • notices of contested claims,
  • names and addresses of providers, descriptions of services provided, any information related to a visit, and
  • any other written, oral, or electronic communication containing protected health information

Please complete the request form, and submit your request including the type of communication(s) above subject to your request, the alternative address requested, or the alternative format requested, to:

Correo Electrónico:

Medical Eye Services, Inc.
Attention: Privacy Office – CCR
P.O. Box 25209
Santa Ana, CA 92799

MESVision will respond to your request no later than 7 calendar days after date of receipt.

If you have any questions or need assistance, please contact (800) 877 6372.