Effective Date: August 2019
The privacy of our customers and affiliates is important to us. Therefore:
INFORMATION COLLECTED AND USED BY MESVision
The information MESVision collects depends on what Users do when they visit this Site. Please note that MESVision does not collect personally identifiable information about Users when they visit this Site unless they choose to provide such information to MESVision. Personally identifiable information that Users may choose to provide to MESVision may include name, mailing address, and email address.
Provider Look Up: When Users access the on-line directory to locate local participating providers, we collect non-personally identifiable information to search our database, primarily zip code, city and/or county.
Provider Registration: When a participating provider registers to use on-line provider tools (eligibility verification, claims submission, etc.), we collect provider-specific information including provider number and password.
Provider's Request for Covered Person Eligibility: Within the registered provider area of the Site, providers can request covered person eligibility from us which lets a provider know whether or not a covered person is eligible for vision services. During this process, we collect covered person's name, primary subscriber (if covered person is a dependent), and an individually identifiable number assigned to each covered person (i.e. social security or other number) in order to verify a covered person's eligibility.
Provider Claim Submission: Within the registered provider area of the Site, providers may send claims to us for reimbursement for providing services to covered persons. The same data collected to verify eligibility is used in this process along with services rendered.
We also collect Business Information when Users create a customer profile, which is required in order to access certain areas of the Site, purchase plans and products and to request information from us about our products and services. This information includes company name and contact information and other information about the User’s company (for example, size and number of employees). We use this information in accordance with this policy to identify the User, process User’s requests, and administer User’s account(s).
Benefits Administration: We utilize the information collected from this Site as noted above to determine covered persons' eligibility for covered services and to provide payment to participating providers from claims submissions.
When the Users subscribe or sign up to receive newsletters published or offered via the Site, we will ask for information necessary to enable us to process Users’ request and to send them information regarding our products and services.
What do we use User’s information for?
Any of the information we collect from the Users may be used in the following ways:
Credit Card Processing
MESVision utilizes a third party to process credit cards and ACH payments on our Site. MESVision does not store any credit card or ACH account information. Payment information is securely sent to our payment company to process these transactions.
PUBLIC FORUMS – NOT PROTECTED
MESVision's Site is not designed to appeal to children under the age of 13. As such, the Site is not directed at children under the age of 13 nor do we knowingly collect or maintain website disclaimer information at member login from children under the age of 13 on the Site.
WEB ANALYTICS AND RESEARCH
MESVision uses web analytics to better understand how Users interact with this Site. These services provide non-personally identifiable information including, but not limited to, data on what site Users came from, what actions/activities Users perform on this Site, and where Users went when they left this Site. MESVision uses this information to improve the User’s experience when visiting this Site. Please click here to learn more about this service and how to opt out of data collection by Google Analytics. MESVision may also work with other vendors to conduct research surveys to improve User experience on this Site.
Although the majority of the online advertisements on the Site is displayed by MESVision, we also from time to time allow third-party vendors, such as Google, to display advertisements on the Site. These third-party vendors may assign a different cookie to the Users. These cookies may be used to select which ads Users see on the Site and determine the effectiveness of this advertising. Users may choose to decline cookies from third-party ad servers, which we do not control. If the Users would like to opt out from receiving these third-party targeted advertisements, Users may read the instructions for more information.
PROTECTING YOUR INFORMATION
We want the Users' Business Information to remain as secure as reasonably possible. We combine industry-standard technical safeguards with training for those employees who are permitted to access our customers' Business Information. When Users purchase a product or service online, we use Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption to encrypt their information before it is sent to us in order to ensure the integrity and privacy of the information that the Users provide to us via the Internet.
Many of our web-based services are hosted on servers that are co-located at a third-party facility with whom we have a contract providing for security measures. For example, hosted services data is submitted via SSL and TLS encryption and stored on a server equipped with industry standard firewalls.
Despite these security measures, we do not represent or warrant that Business Information will be protected against loss, misuse, attacks, or alteration by third parties. Customers are responsible for maintaining the security and confidentiality of their usernames and passwords.
Passwords: This Site utilizes passwords from benefit administrators to allow only authorized User access to benefit administration functions. The benefit administrator is the person at the covered person’s company who will be managing the company’s account. This Site also utilizes passwords from other Users to access various Site functions.
Security: Data flowing to and from this Site is protected by encrypted digital certificates secured using TLS protocol.
LINKS TO THIRD PARTY SITES
PRIVACY-RELATED INQUIRIES AND DATA SHARING OPT-OUT
Attn: Compliance Department
PO Box 25209
Santa Ana CA 92799-5209