Frequently Asked Website Questions

Q: When I select the “Care Provider” option, why do I get an error message? What do I need to do to continue?

A: To protect your patient's privacy and to comply with HIPAA encryption safeguards, we require you to use a browser with 128-bit encryption. If you don't think your browser supports 128bit, upgrade your browser to the latest version, or visit our browser help page for more information.

Q: I'm trying to log on, but it's not recognizing my user name

A: Your username is your Provider Number. If the website is not recognizing your number, you may not be entering it correctly, and you should add a “0” (zero) in front of your provider number. If you still cannot log on, please contact the MESVision Call Center so we may assist you.

Q: I tried entering my provider number three times and the system froze.

A: Our secured system will automatically halt your progress after three failed attempts to log on. Please contact the MESVision Call Center to reset your account.

Q: The text is so small I can't read it! What can I do?

A: If you are using Microsoft Internet Explorer or Netscape, select “View” from the menu across the top of the window, then select “Text Size” or “Text Zoom” and adjust the text size to your preference.